Celtic Cold Storage & Co-Packing Ltd understands the importance of your privacy and how your personal data is used. We respect the privacy of everyone who visits this website – https://celticcoldstores.co.uk ( “Our Site”) and any personal data we collect will only be used as permitted by law.
Please ensure that you read and understand this Privacy Policy:
1. Important Notice
This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
2. Personal Data
Personal data is any information that identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of your products and services)
We may collect the following data about you:
- Contact details: your name, email address, and telephone number so that we can contact you in response to an inquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
- Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means;
- Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. How we use your personal data
We use your personal data for the following purposes:
To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.
To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.
To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.
To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).
To respond to inquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any inquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
4. Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out.
In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of sending you marketing communications about our products and services.
5. Who we share your personal data with
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy (i.e. to communicate with you).
6. How long do we keep your personal data
We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
- legal obligation(s) under applicable law to retain data for a certain period of time;
- statute of limitations under applicable law;
- potential or actual disputes; and
- guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
7. Your rights
Under the Data Protection Legislation you have the following rights regarding your personal data:
|
Rights |
Explanation (of your Right) |
|
a) Right to be informed |
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. |
|
b) Right of access |
You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). |
|
c) Right to rectification |
You are entitled to have your personal data corrected if it is inaccurate or incomplete. |
|
d) Right to erasure |
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. |
|
e) Right to restrict processing |
You have the right to ‘block’ or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. |
|
f) Right of data portability |
You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party. |
|
g) Right to object to processing |
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling). |
|
h) Right to withdraw consent to processing |
If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful). |
|
i) Right to make a complaint to the data protection authorities |
You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law. |
8. How to contact us
Please feel free to contact us by using the details set out on our Site.
This site is owned and operated by: Celtic Cold Storage & Co-Packing Ltd
Registered postal address: Unit 12 Cyfarthfa Ind Est, Merthyr Tydfil, CF47 8PE
Contact: Jayne Bowen-Davies (Managing Director)
Email address: jayne.bowen-davies@celticcoldstores.co.uk
If you’re not satisfied with our response to your request you can make a complaint to the Information Commissioner’s Office (ICO) by submitting a message through the ICO’s website at: ico.org.uk
9. Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites and we encourage you to read the privacy statements on the other websites you visit. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.
10. Changes to this Privacy Policy
We may change this Privacy Notice periodically. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
This Privacy Policy was last updated on 25th August 2022
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